RETURN & REFUND

  1. In any event, cancellation, change or refund is not allowed once an order is confirmed.

  2. If there is manufacture defect in the goods sold, customers may return the goods sold to the Company for replacement or exchange for other goods of the same or lesser retail price within 3 days of the delivery. The customer must ensure the returned goods are of a good condition and under operating mode. In any event, there shall be no refund of the purchase price paid.

  3. You have to submit Your exchange request within 3 days from the day the Product(s) are received, and provided that:

    1. the Product must not be opened or used;

    2. all parts, accessories, user manual, warranty card (blank), free gifts, redeemed items are intact and returned together with the Product(s);

    3. the original receipt and the credit card (if applicable) used to purchase the Product(s) must be presented;

    4. Otherwise We will have the right to refuse the exchange. If You fail to complete and return the required documents or items, We have the right to refuse Your application.

  4. In the event the Product returned is not faulty, we may at our discretion decide not to replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this with the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

  5. Fill in the Return Form below or drop us an email at anytimemusic.hk@gmail.com with your name and order number requesting a return or refund.

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We will get back to you within 1-2 business days.